1 Role
29win is a trusted online gaming platform in Bangladesh. We believe protecting user privacy is a responsibility — not just a legal obligation. This privacy policy explains what data 29win collects, why it is collected, how it is used, and how securely it is stored.
Our privacy policy is built in line with international data protection standards. You can read it at any time to see exactly what we do with your data. If you have any questions, our support team is always ready to help.
The 29win privacy policy applies to the website, mobile app, and all other digital channels through which 29win provides its services. This policy takes effect from the moment you access the platform or create an account.
2 What Data We Collect
29win collects various types of information to operate its services. This data falls into two main categories — information you provide directly and information collected automatically.
Directly Provided Information
Information you provide during registration and account management includes:
- Identity Information: Full name, date of birth, National ID number.
- Contact Information: Mobile number, email address, current address.
- Financial Information: Payment method (Mobile Banking, Nagad, Rocket, or bank account number).
- KYC Documents: A copy of your National ID, passport, or driving licence.
- Account Information: Username, password (stored in encrypted form).
Automatically Collected Information
When you use the 29win platform, certain technical information is collected automatically:
| Data Types | Description | Purpose |
|---|---|---|
| Device Information | Device model, operating system, browser version | Service Quality Enhancement |
| IP Address | Internet connection IP address | Security Verification & Fraud Prevention |
| Log Data | Login time, gaming activity, transaction history | Account Security |
| Location Information | Approximate geographic location (IP-based) | Legal Compliance Assurance |
| Cookie Data | Session cookies, preference cookies | User Experience Improvement |
3 How We Use Your Data
29win uses collected data only for specific and lawful purposes. We never use your information for anything unnecessary. Under this privacy policy, 29win uses data for the following purposes:
- Account Management: For registration, login, identity verification, and account security.
- Transaction Processing: To process deposits and withdrawals securely.
- Customer Support: To promptly resolve your complaints, questions, or issues.
- Security Assurance: To detect and prevent fraud, money laundering, and illegal activity.
- Service Improvement: To improve platform performance and enhance the user experience.
- Legal Compliance: To comply with applicable laws and regulations.
- Promotional Communications: To send you offers and updates with your consent.
You can unsubscribe from promotional emails or messages at any time. However, essential communications related to account management and security cannot be turned off.
4 Data Sharing & Disclosure
29win never sells your personal data to third parties. However, limited information may be shared with trusted partners in certain circumstances:
- Payment Processors: With trusted payment gateway providers to process deposits and withdrawals.
- Identity Verification Services: With approved third parties for KYC verification purposes.
- Technology Partners: With service providers who support platform operations and maintenance, under strict confidentiality agreements.
- Legal Authorities: To comply with valid orders from courts or government authorities.
Every third-party partner is required to comply with strict data protection standards. They may not use your information beyond what we have authorised.
5 Data Security Measures
29win uses industry-leading technology to protect your data. Our security measures are regularly verified through third-party audits.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — only strong hashing algorithms are used.
- Two-Factor Authentication: 2FA is available for additional account security.
- Firewall & DDoS Protection: Advanced security measures are active at the server level.
- Regular Security Audits: Regular audits are conducted to identify and resolve vulnerabilities.
- Restricted Access Control: Only authorized personnel may access your data for specific purposes.
Security is a shared responsibility. Keep your login credentials safe, use a strong password, and report any suspicious activity to us right away.
6 Cookie Policy
29win uses cookies on its website and app. Cookies are small data files stored on your device that help enhance your browsing experience.
Cookie Types
- Essential Cookies: Required to maintain login sessions and core functionality. These cannot be disabled.
- Functional Cookies: To remember your language, theme, and other preferences.
- Analytics Cookies: To understand how the platform is used — fully anonymised data only.
- Security Cookies: To detect fraud and unauthorized access.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.
7 Data Retention Period
29win retains your data only for as long as necessary. Retention periods are determined based on legal requirements and legitimate business purposes.
- Active Account Information: Retained for as long as the account remains active.
- Transaction Records: Retained for a minimum of 5 years for legal compliance.
- KYC Documents: May be retained for up to 5 years after account closure.
- Customer Service Records: Retained for up to 2 years after the issue is resolved.
- Log Files: Automatically deleted after 90 days.
Once the required retention period has passed, your data will be securely deleted or anonymised.
8 Your Rights
Under the 29win privacy policy, you have the following rights. To exercise any of them, please contact our support team:
Right to Access
You can find out what information we hold about you and request to view it.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Where there is no legal obligation, you may request that your data be deleted.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You can download your data in a structured format.
Right to Withdraw Consent
You can withdraw your consent to marketing communications at any time.
9 Minor Protection
29win strictly prohibits registration by anyone under the age of 18. In accordance with our privacy policy, no data relating to minors is collected, stored, or processed.
If a minor creates an account using false information, the account will be closed as soon as it is detected and all stored data will be securely deleted. If a parent or guardian suspects their child is using 29win, please contact our support team immediately.
10 Privacy Policy Updates
29win reserves the right to update this privacy policy at any time. The following steps will be taken when changes are made:
- For significant changes, a notification will be sent to your registered email.
- A clear notice will be displayed on the platform.
- The "Last Updated" date at the top of the page will always be visible.
- Continued use of the platform after a new policy takes effect will be considered acceptance of the changes.
11 Contact
For any questions or requests related to the Privacy Policy, please get in touch with us:
- Email: [email protected]
- Support: Use the live chat feature on the platform.
- Time: Support is available 24 hours a day, 7 days a week.
We typically respond to privacy-related requests within 24-48 hours. For urgent matters, contacting us directly via live chat will get you a faster response.